Frequently asked questions
Where is Ranua?
Ranua is located in southern Lapland between the cities of Rovaniemi and Oulu. We are located about one hour away from Rovaniemi and a bit more than two hours away from Oulu.
What is the easiest way to arrive?
We would recommend either renting a car or taking a bus. There are daily buses from Rovaniemi and Oulu to Ranua. You can check the bus schedules on Matkahuolto website. The buses depart from Rovaniemi and Oulu center and arrive to the center of Ranua which is only about half a kilometer away from our guesthouse.
Along with these options, we can also offer our customers an airport transfer service through private service. This service can be booked through email.
Do you have a shuttle service?
Yes, we do. Along with airport shuttle service, we are also able to provide shorter transports to Ranua Zoo for example. We are able to use both our own private service or one of the local taxi operators.
What things can I do in Ranua?
We offer our customers a wide selection of activities throughout the year. Along with our offer, there are also lots of nature entertainment options available at Ranua Zoo. You can find more information about activities on Visit Ranua website.
Ranua in general is a great place for experiencing the nature of Lapland and our own location is also ideal for nature activities.
Can we see the Northern lights while staying with you?
Ranua is located close to the Arctic Circle, which means that our town is a really good option when one is looking for northern lights. Compared to cities such as Rovaniemi, we don’t have light pollution even in the center of the village, which means that with good luck you will be able to see the northern lights directly from our accommodation.
There are plenty of services to check the aurora activity in Lapland. In our opinion, one of the best ones is Foreca’s Auroras and space weather service. Seeing the northern lights strongly depends on the space weather and of course whether the sky is clear or not.
Do you provide extra beds?
We can provide extra mattresses both for the igloos and the guesthouse with the charge of extra sheets which is 10€.
Can we have dinner or lunch while staying with you?
Yes, we have a restaurant and cafeteria that is open daily from 11 am to 7pm. You can check our menu on our restaurant page.
We also have dining service available for larger groups. This service can be pre-booked through email for example.
We booked a room in your guesthouse or one of your igloos. What does the rate include?
All our guesthouse and igloo bookings include a free parking, WiFi connection in the public areas of the guesthouse, buffet breakfast, access to the electric sauna in our guesthouse’s main building.
Our igloo guests can also use the lakeside sauna free of charge and all the igloos also have their own WiFi connection. You can find more information about our igloos’ amenities on the igloos’ own page.
We booked an igloo. Is there a toilet and a bathroom inside the igloo?
There is a composting eco toilet inside the igloo. The bathroom itself is located inside our guesthouse and you can use it free of charge. All our igloo guests can also use the popular lakeside sauna free of charge and this option of course includes also a bathing option.
Can I change my booking?
We always try to provide you this option. The best way to do it is by contacting us through email. Remember to include your current booking details and the changes that you would like to make.
Is the cancellation free of charge?
All our bookings have a free cancellation until two weeks (14 days) prior the start of the booking. After this time, we will charge a percentage of the cancellation of the booking in a tiered system. Please read the booking and cancellation conditions in more detail.
In these terms, we have sought to end up with a system that is fair to both parties.
Are pets welcome to your accommodation?
Arctic Guesthouse & Igloos is a pet-friendly property. This means that pets are welcome in all our accommodation options. For cats and dogs we charge a one-time fee of € 10, regardless of the length of the accommodation.